. Any item may be exchanged with full purchase value within the first seven (7) days. Additional costs may be incurred. Or you can just return the item and receive store credit toward a future purchase. Please follow Return steps listed below.
This is a no hassle process, but is subject to certain rules.
. The item(s) need to be returned within seven (7) days following the original day of shipment from DJ?s Gems. Packages without a return authorization number cannot, and will not be accepted for security reasons. Please contact us for an authorization number
. The item(s) must be returned in the same condition as it was when received, unworn and undamaged. Any item that has been resized, engraved*, worn or damaged cannot be accepted. If item looks like it has been worn there will be a 20% restocking fee.
. All items are shipped with an attached tag. In order to receive full credit this tag must still be on the item in it?s original condition. If the tag has been cut, removed, or shows signs of tampering with, there will be a 15% restocking fee.
. If the item is a diamond, or includes a diamond with a certificate, the original Laboratory issued certificate must be returned along with the diamond. This is very important. The diamond certificate has a $200 replacement fee. So if the certificate is not returned, the cost to replace it will be charged to you.
*Unless engraved incorrectly by DJ?s Gems. Items incorrectly engraved will be corrected and mailed back.
. Any custom work, special orders, or personalized item cannot be returned or refunded.
. Shipping, handling and insurance costs will be refunded only if DJ?s Gems has not fulfilled its obligations.
. All requests will be processed after out jewelers have inspected and verified the condition of the item.
Remember to please try to return every item along with its original materials. For any other questions please contact us.
Click here for a printable copy of the return form